Free PDF Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!, by John G. Miller
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Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!, by John G. Miller
Free PDF Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!, by John G. Miller
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From Publishers Weekly
Leadership guru Miller expands on the anti-buck-passing principles of his QBQ: The Question Behind the Question in this winsome volume of business homiletics. The QBQ methodology aims to replace plaintive, querulous thoughts of "Why is this happening to me?" and "When will others do things right?" with more constructive questions like "What can I do to contribute?" This shift in perspective, he contends, short-circuits the unhelpful behaviors of blaming, complaining, procrastinating and "thinking like a victim," and empowers people to solve problems themselves instead of whining about them. The ethos of personal accountability, he continues, reinforces other virtuous habits, including learning, creativity, service and trust, and imbues organizations with a cheerful, cooperative, can-do spirit. The author conveys these truths in a plainspoken style, replete with business anecdotes on such topics as great (or sullen) customer service, the importance of delegating and the demoralizing effects of e-mail flame wars. Miller's credo of personal accountability is not a sufficient moral code; sometimes it licenses unreasonable-and somewhat ironic-demands for customer pampering, as when Miller wishes a hotel clerk would make himself personally accountable for shining his scuffed shoes. Still, Miller's call for active engagement instead of passive resentment is a useful one that readers will find easily digestible and mildly inspiring. Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
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About the Author
John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.
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Product details
Hardcover: 144 pages
Publisher: TarcherPerigee; 1 edition (December 29, 2005)
Language: English
ISBN-10: 0399152954
ISBN-13: 978-0399152955
Product Dimensions:
5.8 x 0.7 x 8.6 inches
Shipping Weight: 8 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
101 customer reviews
Amazon Best Sellers Rank:
#113,246 in Books (See Top 100 in Books)
Like his other book, QBQ!, this one is written to address the problems of society and they all begin with you. The author highlights how we can accept responsibility in our lives, teach others to take responsibility, and not become victims. Like his other book, I think this is probably preaching to the choir, but it does offer us tools to talk about responsibility. What is wonderful is his constant reminder that when we complain about the world we are shifting the blame and that offers no solutions. I wish politicians would read this book and get out of our lives. Yes, obesity is a problem. No, the government can't fix it. Yes, kids struggle in school. No, schools can't fix it. We have to solve our own problems. As the author suggests, we have to ask "What can I do to own the situation?" That's really all it takes. In our world of blame, this book can help solve many of our problems. We must stop saying "guns are the problem," "corporations are out of control," "it's not my problem," "we need more laws," and all the other popular phrases to pass the buck. If something impacts your life, it's YOUR problem and you are the best person to step and solve it in your corner of the world.
I enjoyed the quick read, and I know some people might think it is common sense, I don’t disagree. Yet we still live in a world where people chose not to take ownership and play the blame game. This book is a great reminder that I need, because sometimes I fall into the trapFlipping the SwitchFlipping the Switch: Unleash the Power of Personal Accountability Using the QBQ! reinforced my learning from the QBQ book I recently read. Personal accountability is an area I want to focus on in 2018; however this book is helping me focus on it now.If you are looking for a great stocking stuffer or gift for the teacher this holiday season, this book is a good one.Thank you John G. Miller for writing this easy and enjoyable read and for providing me a resource to help me further develop into the personally accountable person I desire to be.
Not sure how common sense strategies, get lost in the day to day. But this book helps put "verbs" into your sentences. I have a family member that hates to read anything, and I encouraged her to read this book because it is a quick read. She not only finished this book with some motivation..but wanted to read the QBQ next (due to the references in the book) -- good thing I had QBQ on hand =)
Great book (would have enjoyed it more if I had had QBQ first; BUY/READ THEM IN THAT ORDER!). A really good book, and a very quick read. LOTS OF NOTES made it to my journal though; packed with great information. Keep on writing, John, and we'll keep on reading 'em! Thanks, Dave (in Colorado)
John Miller has done it again, QBQ was a recommended read by my area director. These books are great, I've started to eliminate victim thinking and taking accountability for my actions. Repetition is the motor for learning. I try and keep the QBQ message in front of my mind in all situations. Ask yourself the right questions and you'll have a completely different outlook on life and stressful situations. Moving on to his next book Outstanding!!
Good follow up to the amazing QBQ book. I recommend as a practical guide to implement all the life changing principles from that game changer book.
FLIPPING THE SWITCH is really a continuation of John Miller's first book, "QBQ: The Question Before the Question", and you will certainly want to read QBQ first to get the full impact out of this one. QBQ is for everyone, whereas this book, although everyone would benefit from it, is more geared towards the team leader.The advice is simply put. For instance, your questions should begin with "what" or "how", not "who", "when" or "why". Of course there are always exceptions to that, but just the simple premise of it will take you along way towards asking better questions. Another simple example that carries a lot of traction is for leaders to ask themselves each day, "What can I do today to develop my people?"This book discusses five advantage principles; learning * ownership * creativity * service & trust. Ready to use information on each advantage principle is covered.Like QBQ, Flipping the Switch is simply written and can be read in a day or two with long term benefits. You definately want to read this one, but you want to read QBQ first.
While reading this book, I was reflecting at my life and was asking myself the question: What can I do today be even better at what I do? Thank to this book, I see more ways I can improve myself which will create a positive effect around me.
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